Shenzhen Goldenlux Co. Ltd.

Email:sales@goldenlux.cn

Service

Site:Goldenlux » Service » After-sale service

CUSTOMER COMPLAIN PROCESS

Step 1

When the customer

claim the product has problem and are not accordant to their initial

expectation. The Quality Assurance department will do a investigation according

to the problems which the customer have proposed. Try their best to find the

reasons for causing such problems.

Step 2

Then the QA

department should make a Initial Report to the customer to let the customer be

assured.

Step 3

If the QA

department fail to analysis, customer should return the bad products and then

the QA department will have a further history investigation.

Step 4

After that the QA

department will do a overall investigation on Electrical & Mechanical

characteristics.

Step 5

If they still fail

to find the reason, then the Engineering dept, the Planning and Production dept

will get together to continue a further and unitary investigation to find the

reason for bad work

Step6

The stuff from the

ministry of foreign trade should feedback the report, If is really the seller’s

mistake. The Product department should re-processing the product and send the

new to the customer to compensation for the loss.

Step7

The continuous

improvement to solve the problem would be achived as formal documents issued by

Engineering Dept. and other related Dept.. Our workers will be well informed

and supervised through SOP(standard operation process) during the Routin

Training Course.



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